Manufacturers

Terms and conditions

Supercut is an online shop selling fabric, ribbons, bias by the meter and other products related to sewing, haberdashery and hand-made world.  We only sell quality products in conformity with european law. We give all the informations we are given by our suppliers regarding the product on the page related to each product. Photos, images, and descriptions of the products are used to give you the best idea on the product. Supercut is not responsible in any error of the description of the product. 

Fabrics and ribbons are sold by fifty (50) centimeters long for the indicated width. Supercut cannot guarantee the constant stock avaibility.

The prices are indicated in Euro (€) including VAT.  Shipping costs are not included. 
We can change prices when we would need it, without warning. But the prices you are invoiced will be the ones you will indicated when placing your order.

Claims

All claims reguarding your order must be emailed to: orders [!at] supercut.it

The client has the right to resign the sales contract pursued wiht Supercut, within 14 days of the goods being delivered, without the payment of any penalty fee and without necessary reason.
For this the client will have to communicate his or her intention to orders [!at] supercut.it, sending back the purchased good within the 14 days following the delivery. The shipment costs are to be covered by the client.

The returned products can only be accepted if they are in a perfectly good state, without any sign of any use, returned in their original packaging and will all the original tags and marks on the product.

The refunding of the returned goods, if all of the above mentioned conditions apply, will be made in the shortest possible time available and in any case not later than 30 days from the time SUPERCUT has been advised of the reimbursement procedure being put in place.

In application of the Decreto Legislativo n° 185/99 - art. 5 comma 3c , the right of refunding does not apply in case the purchased goods have been personalised as per the client's requests. In particular, the right of refunding does not apply with any particular fabrics sold at personalised dimensions or sold by the meter.

Conformity of the products

The products delivered must be controlled by the client at the time of delivery to ensure they are in compliance with the purchase order made.
In case of anomaly (damaged product, missing product, product not being in conformance with the order,etc..) the client must promplty contact supercut through email
(orders@supercut.it).

Refunding in case of non conformity of the products

In case of defective product, the client has the right to request the delivery of the correct product as per the purchase order or -in case the particular product is not available any more- the client has the right to cancel the order contacting Supercut through email (orders@supercut.it)

The eventual refunding of the product will be made only if the products are resent in perfect state , without any sign of use (no particular exposure to the daylight and to any strong odors (tobacco, kitchen,etc..) and with their original packaging, tags and marks.
In case the client can not delivered the returned products in those conditions, Supercut will not be making the refund.

The client is responsible for the cost of returning the goods unless Supercut's responsability is clearly established in the non conformity of the product or the order.
The refunding will be made within 30 days following the return of the products shipped back by the client.