Shipping conditions

Orders are taken in charge by express transport companies  such as GLS, SDA, TNT, UPS or DHL to guarantee you the best prices.  They are being shipped as fast as possible, generally one working day after we receive the payment.  

Delivery occurs monday to friday from 9h00 to 12h00 and from 14h00 to 17h00. Please make sure you are there to avoid useless costs of deposit.
It is possible to track online the delivery, with indications we will communicate you.

Deliveries are calculated at the lowest fare possible:
ITALY:
Free delivery from 59€ purchased.
Under 59€ ordered, on the Italian market (Sicilia, Sardegna & Calabria included) shipping cost: 6,90€

EUROPE (EU):
Free delivery from 150€ purchased.
Under 150€ of order: 12€ 
18,50€ from 2 to 5kg.

Exceptions:

Croatia, Malta, Lituania = €17,50

Svizzera, England, Ireland, Wales, Scotland: Dear customers, for administrative matters, we can't let you order directly from the online shop. But of course you can still order! All you have to do is to email us your order (fabrics references and quantity) at info@supercut.it and we will create an invoice without VAT and including the lowest shipping price as possible. Thank you for you comprehension.

EXTRA EUROPEAN UNION:
Of course it is possible to buy from outside the European Union, in this case please email us directly orders@supercut.it  your wish list (name of product or reference + quantity)  and we will study the best transport solution to your country, based on exact weight and volume of your specific order.

We speak english and french.

Costs for deposit
If you are not present when the delivery occurs, there will be another try on the following working day. 
In the unfortunate case no-one is found again at the delivery adress, the order will be sent in deposit, and you will have to pay again for a new delivery and administrative costs. We will give the go to the carrier to deliver again once you have paid for the new delivery - in the other case we will retrieve the order.

TIP!!! We offer a Free "storage & delivery" service for our international customers!

 You are terribly in love with our beautiful italian fabrics (such a normal feeling!) but the 12€ shipping cost* restrains your desires and creativity...
Good news! Supercut now offers you the possibility to group up to 3 orders together in one FREE delivery as soon as the total amount of your orders reaches 150€ vat included.

It's easy!

• Just make your orders using the code STORAGE when checking out which allows you not to pay the delivery.
• We will prepare and stock your orders in a storage box with your name on it.
• As soon as the total amount of your orders reaches 150€ vat included we will ship all together for free.
   

Please note:

• 3 orders max. per storage box are authorized – for a total amount equal or over at 150€ vat included.
• It is possible to change your mind and if you wish to receive your order before you reach the total of 150€ , just let us know and we will add the 12€ shipping cost to your first order. You will be able to pay through Paypal or bank transfer.
• Using that storage service you can still benefit from our sales, discounts and promotions.
• Valid for most european community countries (Except Croatia, lithuania and Malta). Not valid outside EEC).

*please note that the real shipping cost from Italy towards most European countries costs us 15€. We “sponsor” the 3€ difference.

Bonne idée!!! on vous propose un Service de “garderie & livraison gratuite" pour nos clients en dehors de l'Italie

 Vous aimez terriblement nos tissus (à juste titre!) mais les 12 euros* de frais de port depuis l'Italie sont un frein à vos envies et à votre créativité?

Bonne nouvelle! Supercut vous offre désormais la possibilité de regrouper jusqu'à 3 commandes en une seule livraison pour bénèficier de la gratuité des frais de port dès lors que la somme de ces 3 commandes dépasse les 150€ TTC .

C'est facile!

• Vous passez vos commandes en insérant le code STORAGE au moment du check out.
• Ainsi vous ne payez plus la livraison, nous préparons et stockons vos commandes dans un casier à votre nom.
• Dès lors que le montant total de vos commandes dépasse les 150€, nous vous expédions gratuitement vos achats en une seule fois!
   

A noter:

• 3 commandes maximum sont autorisées par casier - pour un montant total équivalent ou supérieur à 150€ ttc
• Ce service permet de profiter des réductions et promotions en cours valables en dehors de l'Italie.
• Valable pour tous la plupart des pays de la zone Euro à l'exception de la Croatie, Lithuanie, Malte. Non valable hors CEE.

*à savoir que le cout réel du transport de vos colis de l'Italie vers l'Europe est généralement de 15€ ttc. Nous prenons déjà à notre charge une partie du cout de transport.